Active Listening; its Skills and Importance in the Workplace
The 3 A’s of Active Listening
1. Attitude
Attitude is a feeling of emotion that comes from understanding that we must be respectful towards what others say about a fact or state. Also, understanding that we all can learn something new from others even if we have strong beliefs or feelings prior to the topic.
2. Attention
To be a good listener, we must have good attention. But it is easier said than done. Many of us have less attention span, or we tend to distract away easily. If that is the case, you must practice some exercise to help you hold your attention to the speaker.
3. Adjustment
Adjustment in listening is nothing but keeping an open mind. To follow what the speaker conveys, even if that is difficult for you to grasp or hold no meaning.
The Four Rules of Active Listening
1. Seek to understand before you seek to be understood.
When we seek to understand rather than be understood, our modus operandi will be to listen. Often, when we enter into conversation, our goal is to be better understood.
2. Be non judgmental
Empathetic listening demonstrates a high degree of emotional intelligence. There is a reason kids do not usually speak with adults about drugs, sex, and rock and roll. The kids already know what the adults have to say. Once a child knows your judgment, there is little reason to ask the question unless the intention is to argue
3. Give your undivided attention to the
speakerAbsolutely important is dedicating your undivided attention to the speaker if you are to succeed as an active listener. Eye contact is less important. In most listening situations people use eye contact to affirm listening. The speaker maintains eye contact to be sure the listener or listeners are paying attention. From their body language the speaker can tell if he is speaking too softly or loudly, too quickly or slowly, or if the vocabulary or the language is inappropriate.
4. Use silence effectively
The final rule for active or empathic listening is to effectively use silence. Too often a truly revealing moment is never brought to fruition because of an untimely interruption. Some of the finest police interrogators, counselors, teachers and parents learn more by maintaining silence than by asking questions.
The Importance of Active Listening in the Workplace
1. Building Trust
2. Improves Productivity
3. Resolves Conflicts
4. Strong Work Relationship
5. Self Empowerment